Responsible Gaming

Version: 1.0  |  Last Updated: 10 November 2026

1. Our Commitment

At Galleon (galleoncasino.games), we believe that gambling should always be an enjoyable, voluntary leisure activity. We are firmly committed to operating in a manner that prioritises player safety and wellbeing above all else. Our responsible gaming programme is built on three pillars: prevention, early intervention, and ongoing support. We provide every registered player with access to a suite of tools and resources designed to help them stay in control of their gambling activity. We also work to ensure that our platform is never used by minors and that vulnerable players receive prompt, appropriate assistance.

This page should be read alongside our Terms & Conditions and Privacy Policy, both of which contain additional provisions relevant to player protection and data handling.

2. Recognising Problem Gambling

Problem gambling develops gradually and can affect anyone, regardless of experience or background. Being aware of the warning signs is the first step towards seeking help. Ask yourself — or someone you care about — whether any of the following statements ring true:

• Chasing losses: You frequently return to gambling after a losing session in an attempt to recover money you have already lost.
• Spending beyond your means: You regularly gamble with money intended for essential expenses such as rent, bills, or food, or you borrow money specifically to fund gambling.
• Loss of control over time: You find it difficult or impossible to stop gambling once you have started, or you consistently spend longer gambling than you originally intended.
• Preoccupation with gambling: Thoughts about gambling — planning future sessions, reliving past wins or losses, or calculating how to obtain more funds — occupy a significant portion of your day.
• Neglecting responsibilities: Your gambling activity causes you to neglect work, studies, family commitments, or other important obligations.
• Relationship strain: Family members, friends, or colleagues have expressed concern about your gambling, or you have argued with them about money or the amount of time you spend gambling.
• Concealment: You feel the need to hide the extent of your gambling from people close to you, or you lie about how much you have won or lost.
• Emotional dependence: You use gambling as a primary way to escape stress, anxiety, depression, or other negative emotions, and you feel restless or irritable when you are unable to gamble.
• Escalating stakes: You find that you need to gamble with increasingly larger amounts of money in order to experience the same level of excitement or satisfaction.
• Failed attempts to stop: You have made repeated, genuine efforts to cut back or stop gambling altogether but have been unable to do so.

If you recognise two or more of these signs in yourself or someone you know, we strongly encourage you to make use of the self-help tools described in Section 3 of this page and to contact one of the support organisations listed in Section 6. Identifying a problem early dramatically improves the likelihood of a successful recovery.

3. Player Protection Tools

Galleon provides a comprehensive range of player protection tools, all accessible directly from your account dashboard. These tools are free of charge and can be activated at any time. Where a restriction is applied, it takes effect immediately. Where a restriction involves an increase in a limit or the removal of a cooling-off period, a mandatory review delay is applied to prevent impulsive decisions.

3.1. Deposit Limits

You may set a maximum deposit limit on a daily, weekly, or monthly basis. Once a deposit limit is active, you cannot deposit more than the specified amount within the chosen period. You may request to decrease your deposit limit at any time, and the new lower limit takes effect immediately. Any request to increase your deposit limit is subject to a mandatory cooling-off period — typically 24 hours for daily limits and 7 days for weekly or monthly limits — before the higher limit becomes active. This delay gives you the opportunity to reconsider before the change is implemented.

3.2. Loss Limits

A loss limit caps the total amount of real-money losses you can sustain within a defined timeframe (daily, weekly, or monthly). Once your net losses reach the specified threshold, your account will be temporarily prevented from accepting further real-money wagers for the remainder of that period. Loss limits are reduced immediately upon request; increases follow the same delayed review process as deposit limit increases.

3.3. Session Time Limits and Reality Checks

You may configure a maximum session duration after which you will be automatically logged out. Additionally, you can activate reality check notifications — periodic on-screen reminders that display how long you have been playing and how much you have spent or won during the current session. These prompts are designed to help you maintain an accurate perception of time and expenditure while playing.

3.4. Cooling-Off Periods

A cooling-off period (also referred to as a time-out) temporarily suspends access to real-money gambling on your account for a chosen period of between 24 hours and 6 weeks. During a cooling-off period, you will not be able to place any real-money bets, but your account will otherwise remain accessible for reviewing your transaction history. A cooling-off period cannot be shortened once it has been activated; it will expire automatically at the end of the selected duration.

3.5. Self-Exclusion

Self-exclusion is a formal, longer-term measure that completely suspends your ability to gamble on our platform. Self-exclusion periods are available for a minimum of 6 months and can extend up to 5 years or be set as permanent. Once activated, your account is closed for gambling purposes and we will take steps to suppress promotional communications directed to you. We also participate in GAMSTOP — the UK's national online self-exclusion scheme — which allows you to self-exclude from all GAMSTOP-registered online gambling operators simultaneously. You can register with GAMSTOP at www.gamstop.co.uk. Requests to lift a self-exclusion period are subject to a mandatory reflection period and a suitability review before access is reinstated.

3.6. Gambling Blocking Software

In addition to the in-account tools described above, we recommend that players who struggle to control their gambling consider installing third-party gambling blocking software on their devices. Applications such as Gamban, BetBlocker, and NetNanny can prevent access to gambling websites across multiple devices simultaneously, providing an additional layer of protection that extends beyond our platform.

4. Tips for Responsible Gambling

Even if you do not currently have concerns about your gambling behaviour, adopting healthy habits from the outset will help ensure that gambling remains a positive experience. We recommend the following practices:

• Set a budget before you play and treat it as a fixed entertainment expense. Never gamble with money you cannot afford to lose, and do not supplement a depleted session budget by making additional deposits.
• Treat gambling as entertainment, not income. Outcomes are determined by chance, and there is no reliable strategy that guarantees profit. Never view gambling as a method of solving financial problems.
• Use our in-account tools proactively. Setting deposit, loss, and session limits before you begin playing is far more effective than trying to exercise willpower in the moment.
• Take regular breaks. Step away from the screen frequently during a gambling session. Physical breaks help you maintain a clear perspective on your spending and time.
• Avoid gambling under the influence. Alcohol, recreational substances, or extreme emotional states — such as severe stress, grief, or elation — can impair judgement and lead to decisions you may later regret.
• Balance gambling with other activities. If gambling starts to crowd out hobbies, social engagements, or exercise that previously brought you enjoyment, this is a warning sign worth taking seriously.
• Keep track of your spending. Review your transaction and game history regularly so that you have an accurate picture of how much time and money you are committing to gambling each week.

5. Protection of Minors

Galleon operates a strict minimum age policy of 18 years. No person under the age of 18 is permitted to open an account, deposit funds, or participate in any form of gambling on our platform. This requirement is consistent with the law applicable to online gambling for players based in Great Britain.

During the registration process, every applicant is required to confirm that they are 18 years of age or older. We conduct age and identity verification checks using independent data sources as part of our standard Know Your Customer (KYC) process. Where our systems cannot satisfactorily verify a player's age electronically, we will request documentary evidence — such as a valid passport, driving licence, or government-issued photo ID — before allowing access to real-money games. Any accounts found to belong to a minor will be immediately closed and all funds returned to the payment source.

We strongly recommend that adults sharing a device or household with children take appropriate precautions to prevent unauthorised access to our site. Practical steps include:

• Setting a strong, unique password for your Galleon account and never sharing it with anyone.
• Logging out of your account fully after each session rather than relying on automatic login features.
• Installing parental control software — such as Net Nanny, Kaspersky Safe Kids, or Google Family Link — on devices accessible to children in your household.
• Enabling browser-level content filters to restrict access to gambling websites.

If you suspect that a minor has accessed our platform, please contact us immediately at [email protected] so that we can investigate promptly.

6. Support Resources

If you are concerned about your gambling — or that of someone close to you — please do not hesitate to reach out to one of the specialist organisations listed below. All services are free of charge, independent of gambling operators, and completely confidential. Many offer support around the clock.

7. Contact Us

Our customer support team is available to assist you with any responsible gaming matter, including activating protection tools, requesting self-exclusion, or escalating a concern about another player. We take all such requests seriously and will respond as promptly as possible.

• General support: [email protected]
• Privacy and data protection enquiries: [email protected]

When contacting us regarding responsible gaming, please include your registered username or account email address so that we can locate your account quickly and take any necessary action without delay. For matters relating to how we process your personal data in connection with player protection activities, please refer to our Privacy Policy.

For the full terms governing account suspensions, self-exclusion, and limit-setting procedures, please review our Terms & Conditions. If you believe that gambling has become a problem for you, please do not wait — reach out to us or one of the independent organisations listed in Section 6 today. Help is always available.